I’m Moli, your virtual agent. I can help with Moto phone issues.
My wired accessory is not working.
If you are experiencing problems while using a headset jack, please follow the troubleshooting steps below.
- Power cycle the phone
- Make sure the connection is tightly fitting and secure.
- Ensure the headset is inserted completely into the headset jack.
Tip: Remove any case or cover to ensure headset is inserted completely.
- Wiggle the connecter to see if that makes a difference (it may tighten the connection)
- Try a different headset to eliminate the possibility that the headset is creating the issue.
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