How do I force my phone to reboot or restart when screen is frozen or phone is locked up?
In the unlikely event that your device becomes unresponsive, try a force reboot.
Warning: Don't attempt to remove or replace the battery yourself —doing so may damage the battery and could cause burning and injury.
To reboot the device, press and hold the power key for 10-20 seconds.
- Data on your phone will not be deleted.
- Ensure that your device is charged to a minimum of 5%. If your battery is below 5% then the device will not power on. A device that is completely drained should be charged, for a minimum of 15-20 minutes, using the provided wall charger.
Click here for instructions on how to perform a factory reset.
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