icon close menu menu hamburguer
banner main blog
Icon Home  

What is safe mode and how do I use it ?

Safe mode starts the device without any 3rd party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue.

Tips:

 

  • Begin by looking for specific application types such as launchers, task killers or anti-virus apps.
  • Application icons will still appear the same on the home screen or within the Apps menu. Apps will launch if you select the icon to activate, they will not automatically launch. 
  • You may be required to re-add accounts such as Facebook and LinkedIn after initiating Safe mode. (Settings > + Add Account

To Enable Safe Mode

  1. Press & hold the Power button
     
  2. Touch and hold Power off
    Image
     
  3. Touch OK when Reboot to safe mode appears
    Image
     
  4. Phone will reboot and Safe Mode will appear in bottom left corner
     
  5. While in Safe Mode, launch apps one at a time to identify the app causing the problem
     
  6. Remove the app that causes the problem from the device

To remove an application:

Go to Play Store > profile icon  > Manage apps & device > Manage

Touch the application that you want to remove

Touch Uninstall, then confirm by touching OK

After you have identified and removed the application simply power cycle the device to disable safe mode.

Was this answer helpful?

Let's stay in touch: